Job Description

As a Bank Branch Manager, you will be responsible for overseeing the daily operations of the branch, ensuring high levels of customer satisfaction, and achieving sales and profitability goals. This role involves managing a team of banking professionals, developing business strategies, and fostering a positive work environment.

Key Responsibilities

• Leadership: Lead, mentor, and develop a team of banking staff, including tellers, personal bankers, and customer service representatives.
• Customer Service: Ensure exceptional customer service standards are met and handle complex customer inquiries and issues.
• Leadership: Lead, mentor, and develop a team of banking staff, including tellers, personal bankers, and customer service representatives.
• Sales and Business Development: Develop and implement strategies to achieve branch sales targets and grow the customer base.
• Operations Management: Oversee daily branch operations, including cash management, security, and compliance with banking regulations.
• Financial Oversight: Monitor and manage the branch budget, financial performance, and profitability.
• Risk Management: Identify and mitigate risks associated with branch operations and ensure compliance with all regulatory requirements.

Skill & Experience

• You have at least 3 years’ experience working as a Product Designer.
• You have experience using Sketch and InVision or Framer X
• You have some previous experience working in an agile environment – Think two-week sprints.
• You are familiar using Jira and Confluence in your workflow